7/26/18 – 9:59 A.M.

A few days ago we reported on a summer cooling assistance program from American Electric Power. Some of you told us you had problems signing up for the Neighbor to Neighbor program, so we reached out to AEP to get more information about how the program works.

One complaint we heard was that the program is only for customers who are currently disconnected. A company representative tells us that is not the case. It is also for customers facing a disconnect notice. You may have to meet other income-based qualifications though. For example, applicants have to have yearly income at or below 200 percent of the Federal Poverty Income Guidelines.

AEP says if you make more than that but still need assistance, they have other programs that could help. Budget and average monthly payment plans are available. There are also community assistance plans available through the HHWP Community Action Commission.

We have more information available on our website.

MORE: Neighbor to Neighbor Program Information
MORE: AEP Budget Plan Info
MORE: HHWP Assistance Plans